Refund & Cancellation Policy
Last updated 7 August 2026
Some of our company details are still being finalised; the bracketed parts of this page show where. Until they are filled in, reach us through the complaint and request form — it gives you a reference number — or the Feedback button when you are signed in.
We would rather you did not need this page, so here is the short version: failed renders are refunded automatically, and we will not argue with a reasonable request.
Failed generations
If a render fails or times out, the credits reserved for it are returned to your balance automatically, usually within seconds. You do not need to contact us, and you are never charged for a video you did not receive.
Cancelling a render
You can cancel a queued or in-progress render from the project page. The reserved credits are returned in full.
Credit packs bought before monthly plans
Credit packs (sold until plans replaced them) are refundable within 7 days of purchase, provided the credits are unused. Once credits have been spent on renders, that portion is not refundable — the compute has been paid for on your behalf. You can ask for one from Billing, next to the payment.
Subscriptions
- Cancel any time from Billing. Your plan stays active until the end of the period you have already paid for.
- We do not pro-rate part-months. Credits already granted for the current period remain yours and do not expire.
- If you were charged after cancelling, or charged twice, write to us and we will refund it in full.
If something went wrong
If the service was unavailable, or a run of renders came back unusable because of a fault on our side, contact us. We will refund credits or money as appropriate. We would rather keep you than keep your money.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay, typically within 5–7 working days, though your bank may take longer.
Requesting a refund
Email [support email address] from the address on your account, with the payment date and amount. We reply within [response time].
This is a starting template, not legal advice. Indian payment gateways require a published refund policy — check it matches what your entity can actually honour before you go live.